Thank you for choosing Tarned LLC. We are committed to providing you with high-quality products and a pleasant shopping experience. If you are not satisfied with your purchase, we offer convenient return and refund services.
I. Return Application Time
You can apply for a return within 7 days of receiving the goods. Applications submitted after this period may not be accepted (except for quality issues).
II. Return Conditions (Opened Returns Supported)
To give you greater peace of mind, we support returns after opening, subject to the following conditions:
The item can be tried on (after opening), but must be in good condition.
The item must have no obvious signs of use, stains, or washing.
The original labels, packaging, and accessories must be retained.
The item must not affect resale.
If the item has obvious signs of use or damage, it may affect the refund processing.
III. Non-Returnable Items
Returns are generally not supported in the following situations:
Items have been washed or visibly used.
Items are damaged by human error or have stains (such as cosmetic residue, odor, etc.).
Labels or packaging are severely missing.
Special offer or clearance items (if clearly marked on the page).
Return application period has expired.
IV. Return Process
Submit Application
Please contact us via customer service email and provide:
Order number
Description of product issue
Product photos (if there is a quality issue)
Obtain Return Address (Important)
The return address must be obtained from customer service. Please do not send the item back yourself, as this may affect processing.
Return Item
Send the item back to the address provided by customer service and retain the tracking number.
Refund Processing
We will process the refund after receiving the item and confirming that it meets the return conditions.
V. Shipping Costs
Returns for non-quality issues: Return shipping costs are borne by the customer.
Returns for quality issues or incorrect items: We will bear the return costs or provide compensation.
We recommend using a trackable shipping method to return the item.
VI. Refund Policy
Refunds will be processed within 3-7 business days after approval.
Refunds will be returned to your original payment account.
Actual arrival time may be delayed depending on the payment platform or bank.
VII. Exchange Policy
If you need to exchange size or style, please specify in your application.
Exchanges are arranged based on inventory.
If out of stock, you can choose a refund or exchange for other items.
VIII. Order Cancellation
Unshipped orders can be cancelled and fully refunded. Shipped orders will be processed according to the return procedure.
IX. Handling Abnormal Situations
- Received the wrong item:
Please contact us promptly, and we will arrange a replacement or refund for you.
- Product has quality issues:
Please provide relevant photos, and we will prioritize processing your after-sales service.
- Contact Us
For returns or to obtain a return address, please contact us:
Address: 25800 INDUSTRIAL BLVD APT 376 HAYWARD, CA 94545
Email: kelsey@tarned.shop /support@tarned.shop
Phone: (339) 399-1118
We hope to make your shopping experience more worry-free through a more flexible return policy. Thank you for your support of Tarned LLC!